FAQ

payment

what forms of payment do you accept?

we accept secure paypal payments and credit/debit card payments including american express.

stockists

can i find plae kids shoes in stores?

absolutely, just check out our stockist’s page to find a store near you that carries plae.

how do i go about stocking plae shoes in my own store?

contact hello@goplae.co.uk with details of your store and we will get back to your with information on how to become a plae stockist.

sizing – shoes and tabs

what sizes of plae shoes are available?

we currently carry children’s eu 22 to eu 36 (uk 5 to uk 3.5), including whole and half sizes. please note that size availability varies by style. Make sure to refer to our kids shoe size conversion chart if you have any questions about your child's foot length and corresponding size in us, european, or uk sizing.

what sizes are available in plae tabs?

we carry four tab sizes; small, medium, large, and x-large. below are the tab sizes recommended for each shoe size. our sizing is based on a medium width kids' foot.

how should i measure my child's feet for the best fit?

we know how challenging it is to get the right fit, that's why we've designed a simple process you can use at home. print out our plae fit kit and try it out! still got questions about fit? no worries, just send us an email at hello@goplae.co.uk 

how often should i measure my child's feet for the best fit?

we know how challenging it is to get the right fit, that's why we've designed a simple process you can use at home. print out our plae fit kit here and try it out. remember to measure  every 3-4 months.

if your child has a fuller foot or a higher instep, you may need to go up a tab size. if your child has a very narrow foot or low instep, you may want to go down a size.

tab sizeshoe sizetab length (in)tab length (cm)
small 22-25 3.5" 9cm
medium 26-30 4" 10cm
large 31-34 4.33" 11cm
extra-large 35-36, high instep, orthotic 5" 12.5cm

orthotics and afos

what about orthotics and afos?

we've had many enquiries about whether plae kids shoes will work with orthotics and afos. the unique design and engineering of plae shoes and interchangeable tabs allow for accommodation of orthotics and afos. a wider shoe opening allows for easy entry. the insoles can be removed and a wider toe box gives you that extra needed space. the interchangeable tabs (velcro straps) come in different lengths including extra-long to allow for a custom fit. learn about PLAE’S unique design and engineering for orthotics and afos here

why choose plae for your kids

what makes plae shoes good for kids' feet?

plae shoes are built with kids biomechanics in mind. they're designed with rounded edges and flexible soles for smoother and more balanced movement. they have reflexive traction which grips on loose earth without compromising contact on hard surfaces. our shoes are durable and comfortable, while featuring removable contoured insoles as well as breathable and washable materials made especially for children.

are plae shoes eco-minded?

in keeping with responsible practices and respect for our environment, we try to be as eco-minded as we can at plae. to help reduce our carbon footprint, we make every effort to source eco-centric components for our products and packaging.

our products

have removable eco-ortholite® anti-bacterial, anti-microbial insoles

use recycled cork eva-molded heel cup for guided fit

include mesh lining for added comfort and breathability

use water-based glues and recycled pet upper materials

are produced in a solar-powered factory

our boxes and paper use 100% recyclable paper

employ soy-based ink

use vegetable and water-based laminate

have a glue-less, one-piece design for easy breakdown

looking after plae shoes

how do i care for plae shoes and tabs?

kids' shoes get dirty, that's why plae shoes are washable*. watch our video "how to wash plae shoes" 

how to wash PLAE shoes from PLAE on Vimeo.


for suede, nylon, mesh, and synthetic uppers, machine wash separately in cold gentle cycle with a gentle detergent. do not put in the dryer or tumble dryer. use small suede brush to remove excess dirt if desired.

insoles can also be machine-washed in cold gentle cycle either left in shoe, or removed and washed separately.

dry naturally, avoiding direct sun.

for all over leather styles, wipe down with slightly damp washcloth and leave to dry, avoiding sun.

* please note that washing full grain leather or decorative materials is not advised as it may alter the look or feel of the product. 

ordering, order processing, and returns – uk and eu

for all returns, please return your plae shoes (and shoe box) via a trackable postage service to:

plae returns
colvanbridge
unit 2-4
riverside business park
station road
earls colne
co6 2er

i missed the 14 day deadline for returns, what can i do?

our returns policy states a 14 day window for returns but it is at our discretion to allow later returns on a case by case basis. please contact us and we will see what we can do to help. find details on our contact us page.

i was bought a pair as a gift but i want to change them, what do i do?

we do require some proof of purchase so please contact the person who bought them for you and ask them for the order number quoted in their confirmation email. at the least please provide us with their name and contact details so we can search our webshop database for their sales record, as we can only accept returns that were bought from us directly and not a stockist.

how long does it take for my return to be processed?

we can only offer returns and exchanges for (faulty) shoes purchased through our site. once the warehouse notifies us that your shoes (and shoe box) have been returned in good order we can start the refund process. we will not refund sandals that are marked in any way or not returned with the box in good condition. please make sure you try them on a carpeted area and return the box inside suitable packaging. following consumer contracts regulations you have the right to cancel and return your order within within 14 days but please note during busy periods the refund process can take up to 28 days.

stock availability

if the item has sold out, the size will not appear as an option on the drop down selection / will be marked sold out. in busy periods items may sell out at the point of checkout i.e.: another customer bought the last pair just seconds before you (their payment transaction completed just before yours did etc) in this instance we will endeavour to contact you as soon as possible and offer an alternative.

ordering / issue with payment

please make sure you provide us with both the billing address for the payment method you use (the address where your credit or debit card is registered to) as well as the correct delivery address as these can be different. we will not be able to process an order with an incorrect billing address. it is also very important to make sure the email & telephone number you give us is correct as these will be used to inform you of your delivery, or used in the case of a problem. if you don't choose to add us to your contact list, please check your spam folder for dispatch emails

postage information - uk

in the uk we try to get your order to you within 24 hours if we receive your order by 11am. next day delivery includes any number of pairs up to 4 kilos. we use a courier (door to door) service and do not offer regular mail. there must be someone at the address in normal working hours to receive the delivery. sometimes a work address is a better option for this reason. we will deliver the package to the address but not person to person, so please guarantee a trusted person will be there to receive the package.

tracking your order

sign into your account and look under current orders where you will be able to view all open orders and their details. if you haven't created an account with us, please refer to your dispatch email and the tracking code.

question not answered?

if we have not answered your question here please fill out the contact form / email us using the email address provided and we will get back to you as soon as we can. please note that emails can take up to 48 hours to be answered.